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How koi cuan Protects Your Personal Data

At koi cuan, every piece of personal information you share — from your account registration details to your DANA or OVO transaction history — is handled under a…

Data collected only for account purposesDANA, OVO, GoPay & QRIS transactions securedAccount deletion available on requestNo data sold to third partiesRetention period clearly stated
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koi cuan How koi cuan Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about how your personal data is stored, or you want to submit a data access or deletion request, our support team is available seven days a week. You can reach us through live chat between 08:00 and 23:00 WIB, or submit a written request by email and expect a response within two business days. For users in Jakarta and Yogyakarta, all written requests are processed under the same timeline.

Team online

Live Chat Support

Available daily from 08:00 to 23:00 WIB. Ask our agents to open a data request ticket on your behalf — they can initiate the process within the same session.

Email Data Request

Send your privacy or data deletion request to our dedicated privacy email. We aim to respond within two business days and confirm every action taken on your account.

Account Settings Panel

Log in to your koi cuan account, go to Settings, and select 'My Data' to download a copy of your stored profile, transaction history, and linked payment methods.

DATA HANDLING STANDARDS

Six Ways We Keep Your Account Data Safe

Our data handling practices are built around the principle that your personal information belongs to you. From cookie management to payment data retention, every step is documented and auditable.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and adjust your cookie preferences at any time from the footer of any page.

Payment Data Isolation

Your DANA, OVO, GoPay, and QRIS transaction data is stored in an isolated environment separate from your gameplay records. Neither dataset is shared with advertising networks.

Account Security Logs

Every login attempt, password change, and withdrawal authorisation is logged with a timestamp and device fingerprint. You can view the last 30 days of account activity under Security Settings.

Data Retention Schedule

Active account data is retained while your account remains open. After account closure, personal data is held for the period required by Indonesian financial regulation, then permanently deleted.

Third-Party Access Controls

We share data with payment processors — such as the networks behind DANA and GoPay — only to the extent needed to complete your transaction. No data is sold or rented to third parties.

Data Correction Rights

If any stored detail is incorrect — your name, phone number, or linked email — you can update it directly in Account Settings or ask our support team to correct it within 24 hours.

Your Privacy Policy Questions

Below are the questions we hear most often about how koi cuan collects and manages your personal data. Each answer reflects our current practice — if anything changes, we will notify you via your registered email address before the new terms take effect.

We collect your full name, email address, phone number, and date of birth during registration. Once you link a payment method such as DANA or OVO, the associated account reference is also stored for transaction processing.

Payment references from DANA, GoPay, OVO, and QRIS are stored in an encrypted, isolated database. They are accessible only to our payment verification team and are never shared with marketing or analytics systems.

Yes. Log in to your account, go to Settings, and select 'My Data' to export a copy. Alternatively, submit a request via live chat or email and we will deliver a data package within two business days.

Submit a deletion request through live chat (08:00–23:00 WIB) or by email. We will confirm receipt within one business day and complete the deletion within seven days, retaining only what Indonesian regulation requires.

We share your data only with payment processors needed to complete DANA, OVO, GoPay, or QRIS transactions. No personal data is sold, rented, or provided to advertisers. This applies whether local law permits full or limited sharing.

We will email you at your registered address at least seven days before any material change takes effect. A version history is also maintained on this page so you can compare the current policy with previous versions.

We use strictly necessary session cookies and optional analytics cookies. You can accept or decline analytics cookies from the cookie banner on your first visit, or change your preference at any time in the page footer.

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