Reference

Our Terms & Conditions Keep Your Account Safe

When you open an account with us, you're entering into a clear agreement that protects both you and koi cuan.

Account ownership rulesPayment & withdrawal termsYour rights & responsibilities
Explore Lobby Read FAQ
koi cuan Our Terms & Conditions Keep Your Account Safe
POLICY QUESTIONS

How to Get Help With Terms & Conditions

Our customer support team can explain any part of the terms that isn't clear. Reach out through your preferred channel — all are staffed during business hours — and we'll walk you through the rules that affect your account.

Team online

Live Chat

Open the chat widget in the bottom right of your account dashboard. Our team responds during business hours, Monday to Friday 09:00–22:00 Indonesia time.

Email Support

Send your question to our policy team at [email protected]. We aim to reply within 24 hours on business days.

Account Settings

Visit your profile page to see the full terms, request changes to your account settings, or download a copy of the current policy for your records.

PROTECTING YOUR DATA

How We Keep Your Account & Information Secure

We take account security seriously. Your deposits via DANA, OVO, GoPay and QRIS are encrypted during transfer. Login credentials are hashed, and we never store full payment details on our servers.

Data Encryption

All payments and account information travel through SSL encryption. DANA, OVO, GoPay and QRIS transactions are tokenised so we don't store raw payment data.

Withdrawal Verification

Every withdrawal request is verified against your registered payment method and account history before processing. This step takes 2–5 minutes and keeps fraudulent requests out.

Data Retention

We keep your account data for as long as your account is active, plus 24 months after closure for regulatory purposes. You can request deletion of non-essential data at any time.

Account Access

Only you can access your account using your registered username and password. Enable two-factor authentication in Account Settings for an extra layer of security.

Your Rights

You have the right to know what data we hold, correct any errors, download your information, or request we delete your account. Contact [email protected] with any request.

Policy Changes

When terms change, we notify you by email and through your dashboard. You have 14 days to review changes before they take effect. Close your account if you don't accept the update.

Frequently Asked About Our Terms

Yes, you can close your account anytime and withdraw any balance. Go to Account Settings, select 'Close Account', and follow the steps. Your balance is processed back to your registered DANA, OVO, GoPay or QRIS within 24 hours. Your account data is retained for 24 months after closure for compliance.

No. Our terms allow one account per person. Multiple accounts are prohibited and can result in suspension. If you've opened more than one by mistake, contact [email protected] and we can help merge or close the duplicate. Withdrawals are only processed from the primary account.

The same terms apply across all devices — mobile app, mobile web, and desktop. Deposits via DANA, OVO, GoPay and QRIS work the same way on each platform. Your account activity is unified, so you can start a session on mobile and pick up on desktop without any issue.

Inactive accounts are monitored. If your account shows no activity for 12 months, we may freeze it to protect your balance. You can reactivate it by logging in. Dormancy fees are not charged. Contact support if you need help regaining access to an inactive account.

When you request a withdrawal, we verify it against your registered payment method, account history and deposit records to confirm it's genuine. This takes 2–5 minutes. Once verified, the funds are sent to your DANA, OVO, GoPay or QRIS account. The process is automatic; no manual approval is needed from our team unless the system flags an unusual request.

Disputes are handled through our resolution process outlined in the full terms. Contact [email protected] with details of the transaction or round ID. We investigate within 48 hours and respond with an explanation. Where local law permits, disputes may be escalated to an independent third party.

Send a written request to [email protected] with 'Data Request' in the subject line. Include your account username and the specific data you want. We respond within 14 days with a secure download link or confirmation of corrections made to your account.

Related Pages

koi cuan Indonesia Register koi cuan Casino koi cuan Login FAQ